The ISS Solution

One Agreement- covers the entire enterprise's telecommunications equipment, nationwide/multi-manufacturer.
Vendor Choice- ISS allows clients to choose the service vendor of their choice. This can be by location and even by call, it is the client's choice.
Cost Reduction- ISS reduces the cost of the current maintenance agreement by at least 20%.

Technology Trends

The reliability on telecommunications equipment has risen over 500% during the past 12 years. During the same time the cost of the replacement equipment has decreased by 50%. However at the same time the cost of maintenance contracts have increased by ~50%.

The Telecommunications industry continues to migrate away from direct manufacturing support to business partners assuming the support role. Every major manufacturer has experienced significant restructuring to deal with changing market conditions.
Client service levels have declined due to the traditional service groups reducing headcount and inventoried parts creating delays in call resolution. There is also billing confusion as customers are reassigned to business partners.
As technology budgets are reduced, there exists a very price sensitive environment in which organizations have focused on evaluating the above issues against the current prices being charged. Large organizations are forced to look for a “National” provider as this migration takes place to provide consistent support for their network. Large organizations may also face the challenge of managing multiple communication platforms, requiring multiple vendors and contracts.

Traditional Maintenance Agreement--Fixed Cost Agreement typically with the vendor who originally sold phone system.
These are expensive, utilize a single service group, but protect against major failure
Time and Materials – Pay per repair arrangement.
Provide the ability to utilize multiple vendors, but the organization has major financial exposure. The choice of service group within the marketplace can be confusing.

Fixed Cost – Limited liability
ISS Preferred Vendor Network – Provide clients with guaranteed service levels
Vendor Flexibility/Resource Rich – ISS clients have access to a nationwide network of certified technicians and parts inventory
Vendor Guidance - ISS provides help in selecting a service group based on the applications and telecom environment; many of these vendors provide upgrades and new equipment
Marketplace Clarity – ISS has resources that can provide insight into the telecom market direction
Nationwide Solution – Coverage for all domestic locations in one simple agreement

We're on watch to protect your most vital business tool... your telecommunications system